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Terms, Conditions, & Policies

 

Retainers, Deposits, Payments & Taxes
 
1. The date of the event is considered “booked” upon receipt of a non-refundable retainer equaling 50% of the total value of the cake/confections, delivery charges, equipment deposit (if applicable) and signed contract.
2. Orders may be placed no more than 1 year in advance. The 50% retainer is due at the time of booking (up to 24 hours) to reserve/book your requested date.
3. The final payment for any non-wedding order is due 7 days prior to the event. For wedding orders, the final payment is due 2 weeks prior to the event.
Please note: the balance can be paid anytime before the due date.
4. Orders placed 7 days or less before an event must be paid in full at the time the order is placed. Depending on the time frame allotted, the order is subject to a 20% rush fee.
5. If the Client fails to make final payments by the due date, there will be a grace period of 24 hours. If no payment is made by that time, Sugar Bomb Bakery reserves the right to cease any work that has been started, the order will be cancelled, and no refund will be given.
6. We accept various methods of payment - major debit/credit cards, PayPal, Zelle, Apple Pay, Cash app, & Venmo. Checks will not be accepted.
7. Sugar Bomb Bakery will not deliver a cake, or arrange pickup, if the order has not been paid in full.


Liability
 
1. Sugar Bomb Bakery is not responsible for any damage to the cake, or shortage of cake, caused by anyone NOT employed by Sugar Bomb Bakery after the cake has been received by the Client.
2. If requested, you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
3. Cakes, frosting, and/or fondant may contain natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color and other allergens not listed.
4. All of Sugar Bomb Bakery cakes, fillings, and frostings may contain or come into contact with soy, wheat, dairy or nuts (unless otherwise specified). You acknowledge that you are responsible for informing your guests of this allergy information.
5. Sugar Bomb Bakery reserves the right to use all photographs of the cake for advertising purposes.


Fulfillment of Contract
 
1. Sugar Bomb Bakery is not responsible for any delay or inability to deliver based on automobile accidents, road conditions, natural disasters, inclement weather, illness, death, labor troubles, delay in supplies, disputes or strikes, or any other circumstance beyond Sugar Bomb Bakery's control.
2. If Sugar Bomb Bakery has completed the order but it cannot be delivered due to uncontrollable circumstances at no fault of the Client, the Client will be refunded 100% of the total cost.
3. Once Client picks up the cake, Sugar Bomb Bakery no longer assumes any responsibility for it. Care instructions will be provided to the Client prior to pickup/delivery.

 


Postponement/Cancellation
 
1. The Client must notify Sugar Bomb Bakery if there is a change in the date of the event or a complete cancellation.
2. If the postponement occurs 7 days or more before the event, no penalty fee will be charged.
3. If the postponement occurs 6 days or less prior to the event, the Client will be charged a $10 fee.
4. If a cancellation occurs 7 days or more prior to the date of the event, there will be no refund of the retainer fee.
5. If a cancellation occurs 6 days or less prior to the event, all money will be refunded minus the non-refundable retainer fee.


Changes to Order  

1. Any changes must be submitted at least 5 days in advance.
2. There will be no changes allowed 4 days or less prior to the event.

 


Design of the Cake
 

1. Sugar Bomb Bakery will follow the Client’s requests closely to create the cake desired.
2. Sugar Bomb Bakery cannot duplicate an exact copy of another cake artist’s work but will ensure the look is similar. This will be done using various supplies, tools, and techniques (ex: edible images, fondant, airbrushing, etc.)

 


Serving Amount & Sizes
 

1. Sugar Bomb Bakery will provide a serving size chart and a cutting guide with all cake orders.
2. Sugar Bomb Bakery is not responsible for shortage of cake or confections. 

 


Ornaments & Special Equipment
 
1. A $50 deposit is required for all rental equipment.
2. The equipment must be returned within 24 hours of the event.
3. The returned equipment is evaluated and a refund of the deposit is based on the condition of the items.
4. All personally supplied items must be submitted to Sugar Bomb Bakery at least 5 days prior to the event.


Delivery & Set Up
 
1. There is a delivery fee of $15 + $1.25/mile over 10 miles.
2. Sugar Bomb Bakery is not responsible for tardiness if the venue is changed within 2 days of the event.
3. The Client may pick up the cake. The Client assumes liability once it passes into the Client’s possession.
4. The Client is responsible for providing a suitable environment for the cake (away from heaters, vibrations, people, suitable surface, suitable outdoor setting).
5. The Client must sign a waiver to ensure the condition of the cake is satisfactory.
6. Once the waiver is signed, Sugar Bomb Bakery is not responsible for cake including collapse, melting, pokes, etc as a result of mishandling.